Discussion topic: Internet pages won’t load on WiFi

This message was authored by JessSimpson This message was authored by: JessSimpson

Internet pages won’t load on WiFi

Wondering if someone can help please, when connected to Sky WiFi the internet page oh my phone won't load or take a good 10 minutes to come up. The signal around where I live is shocking but I've tried disconnecting from WiFi and even local signal is loading faster than when connected it's really frustrating. I've done a broadband and WiFi test and it says there are no issues at I am at a loss to what the problem might be. Any advice welcome? 


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This message was authored by Chrisee This message was authored by: Chrisee

Re: Internet pages won’t load on WiFi

Posted by a Superuser, not a Sky employee. Find out more

@JessSimpson are other devices working normally? If they are check the network settings on the phone are showing a valid IP address when connected to the Sky hub. You could try setting a fixed address on the phone for the Sky connection say something like which shouldn't clash with any other device but in any case reserve the address in the hub's LAN IP  setup page.

65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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