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Discussion topic: Internet outage 8/7/25 -

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This message was authored by: ALUR

Internet outage 8/7/25 -

Anyone else had outage in folkestone area and know what caused it?

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This message was authored by: caesarome

Re: Internet outage 8/7/25 -

Posted by a Superuser, not a Sky employee. Find out more

@ALUR 

As far as can be seen nobody else is reported an issue so the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker


If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

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