Internet off

[Weststree]

Tv went off at 12.20am saying not connected to internet.. check your connection. Switched everything off and on again twice, have the power wifi lights on green. Internet light is off.. voice is on red. The LOS light is off on the wall socket.  Did the check here and it says all is ok.. but it's not.  Any ideas please? 

[VickyGW]

We have exactly rhe same problem. All checks saying everythig is ok but no internet light and no voice light on the hub

[RacketySpoon17]

Same happened to myself, as I was catching up with news the TV went off, WiFi went down, so I went to the the data hub cupboard and the ONT was all green lights, great that's good but the WiFi max Hub was green pulsing light and still had the ticking? Power cycle the equipment three times and checking the app, the app said all was good but the equipment said otherwise, after 30 minutes I got the white light on the hub and then had to go all the way back to check the puck as I still had to wait for the wife to get back home from work, I will say the ticking is keeping my kids up at night and it's been like that from day one with the hub (today will be 7 days as new customer)

[Daniel0210]

All,

When there are any broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.