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Discussion topic: Internet off again

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This message was authored by: Steve190

Internet off again

The internet has now stopped working again in two weeks. It was off for 6 days first time, who knows how long it will be off this time not happy. I lose everything sky glass TV Internet and home phone. It is expensive to have let alone not to have it working 

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This message was authored by: Daniel0210

Re: Internet off again

Posted by a Superuser, not a Sky employee. Find out more

@Steve190 

As you've posted at 1am we need to point out that any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

Hopefully it’s back up and running before 7am. If it’s not, post back in this thread and we can try to offer additional advice.


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NOTE: I only provide help on the forum boards so Direct Messaging is switched off

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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

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MERRY CHRISTMAS and a HAPPY NEW YEAR
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