Discussion topic: Internet off again
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Message posted on 02 Dec 2025 12:58 AM
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Internet off again
The internet has now stopped working again in two weeks. It was off for 6 days first time, who knows how long it will be off this time not happy. I lose everything sky glass TV Internet and home phone. It is expensive to have let alone not to have it working
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All Replies
Message posted on 02 Dec 2025 05:28 AM
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Re: Internet off again
As you've posted at 1am we need to point out that any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...
If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...
Hopefully it’s back up and running before 7am. If it’s not, post back in this thread and we can try to offer additional advice.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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MERRY CHRISTMAS and a HAPPY NEW YEAR
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