Internet not working

[Cloud2233]

Orange ligjts on internet and voice. Everything else green. This had just happened out of nowhere, why?

[TimmyBGood]

---

@Cloud2233 wrote:
This had just happened out of nowhere, why?

---

Typically because something unfortunate has happened in the kilometres of circuit and multiple items of associated equipment which link your Hub back to an internet POP.

[Daniel0210]

@Cloud2233 

If it's still down this morning and you haven’t done it yet use this link to check to see if there are any broadband issues or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.
Note: It doesn’t necessarily disclose a problem immediately and it takes a little while to update so perhaps retry later.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Working from home?: Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.