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Discussion topic: Reset hub and password not working

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This message was authored by: Hobbit89

Message posted on ‎01 Nov 2025 09:46 PM

Reset hub and password not working

My WiFi hub name and password wasn't working, so I've reset the hub and the original ones aren't working either
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎01 Nov 2025 10:17 PM

Re: Reset hub and password not working

Posted by a Superuser, not a Sky employee. Find out more

@Hobbit89 

When you say it isn't working do you mean your devices are not connecting, if so what happens whenh you try to connect a device to your wifi network ?

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This message was authored by: Hobbit89

Message posted on ‎02 Nov 2025 12:40 AM

Re: Reset hub and password not working

It's saying the username and password is wrong, but I've reset the hub, so it should be the preset ones on the hub shouldn't it?

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Message posted on ‎02 Nov 2025 08:48 AM

Re: Reset hub and password not working

@Hobbit89 That should be correct and applied, if the factory reset was done correctly, if not it looks like it has but in fact it is just a reboot of the sky Hub that is applied. Not holding the reset long enough and watching the front light change operation to see. What actual sky Hub are you using!

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