Internet not working

[Ron65]

Internet not working for a second day, intermittent. Two green lights showing. Have turned off and may come back for a short time. 

[Daniel0210]

@Ron65 
If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.

[Chrisee]

@Ron65 if you haven't done so run the service checker in the My Sky app using a mobile connection which will tell you if Sky are aware of an issue affecting your line. If it doesnt call Sky to report the issue so they can getvit fixed.