Internet not working

[Marie2468]

Came over to sky today and set all boxes up and internet not working 

[JimM1]

@Marie2468 Has Sky or OR texted you that you are now live on the connection and if not then is your old ISP still not supplying you with Broadband!

[Marie2468]

Yes they text saying I am not connected but the internet is not working 

[Marie2468]

Sorry meant to say I am now connected 

[JimM1]

@Marie2468 Here is the Electronic version for connecting and setting up a sky Hub, you are NOT supplying any useful information for anyone to work with, and keep in mind midnight is the time!

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start