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Discussion topic: Internet not working

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Avatar for LB321
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This message was authored by: LB321

Message posted on ‎25 Jul 2025 12:05 AM

Internet not working

Is anyone having issues with their sky internet?

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎25 Jul 2025 12:58 AM

Re: Internet not working

Posted by a Superuser, not a Sky employee. Find out more

@LB321  First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Daniel0210

Message posted on ‎25 Jul 2025 03:25 AM

Re: Internet not working

Posted by a Superuser, not a Sky employee. Find out more

@LB321 

I noticed you posted shortly after midnight. When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: Plym24

Message posted on ‎25 Jul 2025 03:55 AM

Re: Internet not working

No internet access and tried everything. No warnings of it going down
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Superuser
This message was authored by: Daniel0210

Message posted on ‎25 Jul 2025 04:00 AM

Re: Internet not working

Posted by a Superuser, not a Sky employee. Find out more

@Plym24 

See the relevant posts from @GD1 and myself above. ISPs like Sky and/or Openreach do not notify customers of potential service issues. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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