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Discussion topic: Internet not working

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This message was authored by: AdamW101

Message posted on ‎19 Dec 2024 08:23 PM

Internet not working

The lights read green, amber, green, amber. 

wont connect on phone or sky q box. 

tested connection on the app claims everything is fine...

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This message was authored by: GD1

Message posted on ‎19 Dec 2024 08:32 PM

Re: Internet not working

Posted by a Superuser, not a Sky employee. Find out more

@AdamW101   First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: AdamW101

Message posted on ‎19 Dec 2024 08:58 PM

Re: Internet not working

Tried, app saying everything okay but still no joy. Did a hard reset, same light combo (green,amber,green) engineer booked for tomorrow. 

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