Internet not working despite saying it’s fine

[ShellR]

All tests say my broadband and wifi is ok, all lights are green but nothing will connect so there is a problem.

[Chrisee]

@ShellR the online test tells you the posituon when the lastvroutine test was run so can be out of date. However this troublecshooter should help,you find tge help,you need https://www.sky.com/help/articles/hub-lights-explained-start