Internet not working *again*

[J_oak]

Hello, 

We are experiencing issues yet again with our Sky broadboand. It is not working at all but when running tests- it says it's 'looking good'. It isn't. I am completely frustrated now and would like to request a call back to actually speak to someone to raise my concerns and for this to actually be looked at. As a result of this complete misfortune we keep having I am considering completely leaving Sky and starting fresh with a new provider. 

Can anyone please advise urgently. I would like to agree with most and say its weather related but this is nearly happening every month and I simply do not have time to keep sorting / chasing solutions to something that should work absolutely fine. 

Thanks

[Daniel0210]

@J_oak 

Sky won't call you back. If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services on here.

If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).
The lines will be particularly busy at present due to the damage and disruption caused by Storm Éowyn.