Internet not working Ashford Kent

[Nosky2]

Hi there , when I do sky health checker it says I'm connected to the hub however on the tv it says I'm not connected. 

[MSM1]

Fibre and new hub installed this morning, varuabke speeds all day, now no Internet, two green one orange on sky hub, flashing green light on Openreachwall box which was constant. Sky checker says everything is OK, obviously it is not.

[MSM1]

Sky checker now acknowledges there is an outage in my area, noticed another post in Ashford with no Internet.

[peter-marlow+1966]

If you are on full fibre  with an optical network terminal box  and your Internet  is down all the light's  on there will be off except  the l o s light  which will be red loss of signal, in which case the fibre optic cable  has a break  in it some where, as the fibre optic cable  goes straight  to your house alone, unlike  to old copper  cable  which  goes to the green box somewhere  in your area  and from there  branches  to the telephone  poll and the to your  house and that's  when whole areas go off line, and i can give you an example  of this last weekend in in the tower hamlets area of dover the Internet  went down sky, e e, virgin, b t, except  a few of us in the like myself  who are on full  fibre broadband to the property, we were still  on line, everyone  on the old copper  exchange  was off line 

[peter-marlow+1966]

Do you have a grey open reach  customer service box outside  anywhere  on your house with a fibre optic cable  going  in to  it and then coming  back out and running from  there into the house  and into the back of the optical network terminal box  

[peter-marlow+1966]

•  this is the o n t box for full fibre that is installed  inside  the  house 

[MSM1 · Accepted solution]

Thank you for taking the time to reply and explain the connection. After sleeping on the problem, all seems normal again this morning!