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Discussion topic: Internet not connecting to sky box

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This message was authored by: Chance2009

Message posted on ‎15 Oct 2025 02:31 PM

Internet not connecting to sky box

My internet isn't connecting to my sky box. 

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This message was authored by: jamesn123

Message posted on ‎15 Oct 2025 04:49 PM

Re: Internet not connecting to sky box

Posted by a Superuser, not a Sky employee. Find out more

Hi @Chance2009 

Is your broadband working for other devices?

What 'sky box' do you have? Is it Glass, Stream, Q, +?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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This message was authored by: Chance2009

Message posted on ‎15 Oct 2025 07:42 PM

Re: Internet not connecting to sky box

It's a sky Q and it's working on our phones but not the tv 

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This message was authored by: jamesn123

Message posted on ‎17 Oct 2025 03:29 PM

Re: Internet not connecting to sky box

Posted by a Superuser, not a Sky employee. Find out more

Hi @Chance2009 

Do you get any error messages when you try to connect your Q box to the router?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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This message was authored by: Chance2009

Message posted on ‎17 Oct 2025 03:48 PM

Re: Internet not connecting to sky box

It's now working thanks 

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