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Discussion topic: Internet light turning solid amber

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This message was authored by: Beeney

Internet light turning solid amber

At various points during the day our router Internet light is turning solid amber, and leading to having to turn off and on the router?

Is there a resolution to this issue?

 

Thank you.

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This message was authored by: caesarome

Re: Internet light turning solid amber

Posted by a Superuser, not a Sky employee. Find out more

@Beeney 

The next time this happens try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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This message was authored by: Beeney

Re: Internet light turning solid amber

Thank you.

Just conducted this and it states that the service and connection is all good, but I now have no light for internet on my hub unfortunately.

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