I lost my internet on Thursday and the guy I spoke to tried to resolve it but he could not. The issue was escalated to the ntwork team who suggested it might be a cable problem and they ordered a new cable for me which I received on Friday. Still that did not solve anything, and I called back only to be told the issue might only be attended on Monday.
I have lost essentially 2 days of work which I thought I would cover over the weekend but still nothing.
The network was working okay then the next minute it was down; there was an Openreach Employee earlier on Thursday who was connecting wifi for a neighbour of the same flat, I dont know if he might have caused an issue but the moment he left I started started having some issues.
Please help me out on this, need this sorted as soon as Thursday.
Yours,
Concerned, worried and angry customer
