Internet issues

[AlfieHayes86]

Hi I'm ment to be getting lest 13.5mb but why have I only been getting 9mb for the last month

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[AlfieHayes86]

Thank you for getting back to me I do hope to hear from your sky team soon 

[Tom-W19]

Hi @AlfieHayes86 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.