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Discussion topic: Internet light intermittent.

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This message was authored by: Kham2

Internet light intermittent.

Sky router,  Internet keeps dropping out.  Power and WiFi lights are stable.  Internet light flashes orange then sometimes it connects for a short time or orange light cancels.   Have checked all connections ....rebooted twice and done a Sky test  ...Sky says Internet ok. When working g says 48mbps  then when drops, nothing. 

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This message was authored by: GD1

Re: Internet light intermittent.

Posted by a Superuser, not a Sky employee. Find out more

@Kham2   First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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