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Discussion topic: Internet keeps switching off in early hours

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This message was authored by: Unhappy221

Internet keeps switching off in early hours

For the last several night i've woken up to message from my blink camera saying my Internet have been for over half an hour & then this morning I woke up to see my sky box was red,this keeps happening,what is going on sky???

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This message was authored by: caesarome

Re: Internet keeps switching off in early hours

Posted by a Superuser, not a Sky employee. Find out more

@Unhappy221 

It could be overnight maintenance taking place.

 

If it still down later then the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker


If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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