@SimonFpy wrote:
Due to have Fibre installed 12th Nov but wish to cancel before installation. Do I need to call them or can I email them?
@SimonFpy
It's unclear from your post whether you wish to just cancel an upgrade to fibre or fully cancel your broadband and Sky Talk subscription?
To cancel an upgrade give Sky a call in the morning. To cancel Sky Broadband and Sky Talk the below link explains how to switch to an alternative provider or the various methods on cancelling completely.
https://www.sky.com/help/articles/cancel-sky-broadband
If you cancel before your contract ends (minimum term), you might have to pay an early termination charge (Sky will notify you if you do and how much they’ll charge).
NOTE: One Touch Switching only applies to broadband and Talk and not a TV subscription.
Return packaging for any equipment Sky expect back will be sent out to you near the end of the 14 day notice period. Remember to keep any proof of posting indefinitely.
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NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
