Internet keeps losing connection

[Julie604]

Hi my internet is not working like it used to the connection keeps dropping out and it hard to run more than one device at a time I've been using sky for over 20 years and I feel like these issues could be avoided and the service could be better for the price I'm paying 

kind regards 

Julie Parsons 

[Highlinder]

@Julie604  Can you tell us which hub you have from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub