@Elizabeth+mccrick if you post your Sky hub's connection stats forum members should be able to work out what is wrong see Find your Sky Broadband router statistics
Simple switching ISPs where there is a line issue is pointless unless you have access to a service not usingbthe Openreach line.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
