Discussion topic: Internet keeps dropping
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Message posted on 23 Dec 2024 11:54 AM
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Internet keeps dropping
Hi, my internet keeps dropping out momentarily and then a minute or two later goes back to green. This is causing me major issues as I work from home and need a stable connection.
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Message posted on 23 Dec 2024 11:55 AM
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Re: Internet keeps dropping
@Attif1 First thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker
If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 23 Dec 2024 12:00 PM
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Re: Internet keeps dropping
I am having the exact same issue, ran the tests and says there is nothing wrong, but it keeps happening
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