Internet keeps dropping

[CorinneMac1]

Our internet keeps going off and then back on after a few minutes. Please help! 

[Highlinder]

@CorinneMac1 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[CorinneMac1]

Thank you for replying! 
I should have said that I've already run the diagnostic tests and it's all saying it is working fine when it's not - very frustrating! 

[Highlinder]

@CorinneMac1  Are you taking the test to just showing your address or are you clicking through to broadband below this to show speed and if things are okay?

[CorinneMac1]

Clicking through the whole process - all says ok. It's very strange! 

[Markphillipson71]

I’m having exactly the same problem

[Terry621]

Me too, been happening for 3 weeks and ive had enough.......Sky.....you dont seem to ever have a problem taking my subsciptions from my bank account.......can you apply the same professionalism to providing me with a decent wifi signal?

[CorinneMac1]

Sorry to hear this is happening to you both too but glad I'm not the only one! I really don't understand why it's happening. Started about a week or so for me. 

[AdyBl]

I'm also having problems with my internet connection. Using my phone as a hotspot, the Sky service checker says there is a problem with my broadband but when it runs tests, it says everything is ok - which it isn't!

[My+travel+console]

Since 18th of June internet is dropping off. WiFi hub is showing 2 Amber lights then come back after midnight.. speed is very slow. Not able to watch on my second sky Q box mini.

[Highlinder]

@AdyBl  What happens when you click on the > by broadband does it test it further. I am not talking about your Wi-Fi which can be seen okay below.

[AdyBl]

When I click on the > it says that my broadband looks good - but when I restart the service checker, it says there is a problem with my broadband!!!

[AdyBl]

& I'm still only able to post by using my phone as a hot spot