0

Discussion topic: Internet keeps dropping out

Reply
This message was authored by: Alex274

Internet keeps dropping out

  • Hello, 

We've recently been upgraded to fibre but the internet keeps dropping out and is running very slow or not connecting at all. 
The sky glass isn't getting signal and own phones Wi-Fi is very slow. 
Sometimes it fixes itself but it's very inconsistent and is causing issues such as not being able to watch tv for hours. 

 

Reply

All Replies

This message was authored by: JimM1

Re: Internet keeps dropping out

@Alex274 It is best you call sky and have them run a diagnostic against your new line! Changing to Fibre should be the same as running on copper but better, but if the Hub moved when you had Fibre installed or it was replaced for a different type that is possibly what is going on!

This message was authored by: JimM1

Re: Internet keeps dropping out

@Alex274 Call sky!

 

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Reply