Internet keeps dropping out

[Jamie1039]

At least twice a day, the internet light on the router turns orange and we lose all internet access. It's usually midday and in the evening. The rest of the day it's fine. I've already been sent the latest router and it's made difference. This internet service is not fit for purpose. 

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147