Discussion topic: Internet keeps dipping out
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Message posted on 14 Apr 2026 11:28 AM
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Internet keeps dipping out
Since last week, my Internet connection keeps dropping out. Have rebooted the router numerous times and that gives me a signal again for a short time, then it starts dropping out again. Have done diagnostic test s and told broadband is OK to the house. Could the router be faulty?
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Message posted on 14 Apr 2026 11:36 AM
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Re: Internet keeps dipping out
Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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