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Discussion topic: Internet keeps dipping out

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This message was authored by: AO16

Internet keeps dipping out

Since last week, my Internet connection keeps dropping out.  Have rebooted the router numerous times and that gives me a signal again for a short time, then it starts dropping out again. Have done diagnostic test s and told broadband is OK to the house.  Could the router be faulty?

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This message was authored by: caesarome

Re: Internet keeps dipping out

Posted by a Superuser, not a Sky employee. Find out more

@AO16 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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