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Discussion topic: Internet keeps cutting out

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This message was authored by LINZ34364 This message was authored by: LINZ34364

Internet keeps cutting out

Our internet keeps dropping and cutting out. Here's my router stats if anyone can help! thank you.

 

Screenshot 2024-11-21 at 21.12.28.png

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Internet keeps cutting out

Posted by a Superuser, not a Sky employee. Find out more

@LINZ34364 the stats tell us very little other than the hub was restarted undr 30 minutes before they were taken and you are on a fibre service delivering 330Mb/s and all of your devices use wifi.

 

With full fibre it is unusual for the line to drop but do the lights on the hub or the ONT change when you lose connection?. If however you did not re-start the hub yourself and it is rebooting on its own that indicates it is faulty so tou need to call Sky to get it replaced.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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