Discussion topic: Internet keeps crashing
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Message posted on 12 May 2026 12:10 PM
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Internet keeps crashing
Internet keeps crashing when resetting then crashes a few minutes later
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Message posted on 12 May 2026 01:37 PM
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Re: Internet keeps crashing
@Troubleshootin1 wrote:Internet keeps crashing when resetting then crashes a few minutes later
To begin with try checking if there are any outages in your area using following link.
https://www.sky.com/servicechecker
If this shows no issues you could try running the line test at the following link.
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
Sky Q 1TB UHD
LG TV
Sky Mobile
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