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Discussion topic: Internet keeps crashing

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This message was authored by: Troubleshootin1

Internet keeps crashing

Internet keeps crashing when resetting then crashes a few minutes later 

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This message was authored by: Doc5907

Re: Internet keeps crashing

Posted by a Superuser, not a Sky employee. Find out more

@Troubleshootin1 wrote:

Internet keeps crashing when resetting then crashes a few minutes later 


To begin with try checking if there are any outages in your area using following link.


https://www.sky.com/servicechecker


If this shows no issues you could try running the line test at the following link.



https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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