Internet issues

[Deanosaur]

Hi,

I'm having issues with my internet. My Sky TV won't connect to my Sky Router, and I'm getting poor quality internet on my laptop and other devices (e.g. I couldn't even do a Teams call this afternoon, I had to switch to my phone's hotspot). I have Gigafast fibre so shouldn't be getting these issues. Nothing has changed in terms of my setup, the router is in the same place it's been for the last 5 years. Issues have been going on for a few days now, and even before that, intermittent connection is been a common issue.

Regards

Dean

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147