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Discussion topic: Internet issues

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Lynda29
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This message was authored by Lynda29 This message was authored by: Lynda29

Internet issues

‎19 Feb 2024 09:49 AM

For 2 weeks I don't have Internet access in the hub, the wireless is white solid but the Internet is off, I have connected the grey cables properly still no access.

 

What should I do?

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Highlinder
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Superuser
This message was authored by Highlinder This message was authored by: Highlinder

Re: Internet issues

‎19 Feb 2024 10:06 AM

Posted by a Superuser, not a Sky employee. Find out more

@Lynda29 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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