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Discussion topic: Internet issues
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This message was authored by: Amanda253
Message posted on 16 Oct 2026 01:48 PM
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Internet issues
Hi,
we are having real issues with our internet connection. The tv sound is playing but picture is frozen and our phones are showing a white screen when connected to the internet not loading any websites
i gave completed all the checks and there is no known issues
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 16 Oct 2026 01:54 PM
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Re: Internet issues
Try a reboot of your broadband hub at the mains and give it 5 minutes before trying again with these devices.
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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