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Discussion topic: Internet issue

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Maxine115
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This message was authored by Maxine115 This message was authored by: Maxine115

Internet issue

‎26 Jun 2024 09:19 AM

My sky hub is on and tests say connection is good. My devices are not connected and say no internet. I have connected all back to the router with still no internet but apparently my internet is fine. I need this sorted asap! 

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Chrisee
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Superuser
This message was authored by Chrisee This message was authored by: Chrisee

Re: Internet issue

‎26 Jun 2024 09:37 AM

Posted by a Superuser, not a Sky employee. Find out more

@Maxine115 what are tge leds on the hub showing? See https://www.sky.com/help/articles/hub-lights-explained-start

 

If the leds arecshowingbthen hub as connected to the exchange but no data flows power down the hub for 60 minutes as thst should resolve it. If it doesn't call Sky to report the issue.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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