My broadband says its running fine but it isn't working properly.

[Gaz738]

My sky fibreoptic broadband says its supposed to be working fine but I've tried everything, unplugged router ect... Nothing works the Internet has been so slow the last couple of days and it's not only affecting my sons gaming but I can't get anymore done. I've only had fibreoptic a two weeks now and it was supposed to sort all my slow Internet problems out but it's seems worse than ever.

[Addie15]

Hi there,  @Gaz738. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[GrahamCastello]

WiFi has been slow since last week and even not connecting today. All connectivity showing fine so something must be up on Sky side?? 

[Mr+Flibbles+86]

We are still looking to help you @Gaz738 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks