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Discussion topic: Internet issue

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This message was authored by: Rajendra1

Internet issue

I am always getting message that i have weak wifi and then it says switching to mobile data every single time

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This message was authored by: Me134

Re: Internet issue

Posted by a Superuser, not a Sky employee. Find out more

@Rajendra1 wrote:

I am always getting message that i have weak wifi and then it says switching to mobile data every single time


That's not an internet problem but rather an internal wifi issue.

 

Firstly, unplug the hub for 10 minutes and then reboot.

Have a look at the following to see if they can resolve your problem easily if no success with the above, you can also use the MySky app. If not you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used and would be my own personal choice).

https://www.sky.com/servicechecker
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)
https://www.sky.com/help/articles/broadband-speeds-explained
https://www.sky.com/help/articles/broadband-tips-when-working-from-home

https://www.sky.com/broadband/wifi-max

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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access with MLO enabled, main Deco hardwired to Max hub

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