Internet is super poor

[hannahspanner1]

The Internet in my house is so bad I can't even connect in the kitchen. The router is showing two orange lights but when I test on here it says my Internet is good and that I'm getting great speed yet it's actually not working. Is it a fake test?

[Gem316]

Mine is exactly the same, I have no sky tv either 🙄

[Highlinder]

@hannahspanner1  & @Gem316 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.


After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

[Gem316]

WiFi Working fine, 1 out of 2 pucks not working

[Highlinder]

@Gem316  That is a separate issue. Have you tried the troubleshooting for to see if the puck will come back to life?