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Discussion topic: Internet is down
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This message was authored by: Liamlangley
Message posted on 21 Aug 2026 11:43 AM
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Internet is down
I've tried everything possible & my internet is still not connecting, I need an engineer asap
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This message was authored by: TimmyBGood
Posted by a Superuser, not a Sky employee.
Find out more
* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 21 Aug 2026 11:56 AM
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Re: Internet is down
@Liamlangley wrote:
I need an engineer asap
The diagnostics in the My Sky app or the website (accessed from a cellular device) should end up with a contact point.
Unfortunately for a domestic broadband fault logged on a Friday, 'engineer' response may well not happen until Monday or Tuesday.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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