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Discussion topic: Internet is down

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This message was authored by: Liamlangley

Internet is down

I've tried everything possible & my internet is still not connecting, I need an engineer asap 

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This message was authored by: TimmyBGood

Re: Internet is down

Posted by a Superuser, not a Sky employee. Find out more

@Liamlangley wrote:

I need an engineer asap 


The diagnostics in the My Sky app or the website (accessed from a cellular device) should end up with a contact point.

 

Unfortunately for a domestic broadband fault logged on a Friday, 'engineer' response may well not happen until Monday or Tuesday.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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