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This discussion topic has been answered Discussion topic: Internet is down with no light on HuB

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This message was authored by: Johnboy8722

Internet is down with no light on HuB

Internet is down, no connection no WiFi no internet light on hub, went down about an hour ago. But apparently your service checker says no disruption and apparently I have WiFi and internet, it says it can connect to the hub, which I know to be false.


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This message was authored by: Daniel0210 Answer

Re: Internet is down with no light on HuB

Posted by a Superuser, not a Sky employee. Find out more

@Johnboy8722 
Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...


▪️ I AM NOT A SKY EMPLOYEE ▪️

NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)

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This message was authored by: Johnboy8722

Re: Internet is down with no light on HuB

P.s out of curiosity I've unplugged the HUB, will reconnect in half hour or so, but guess what on doing the service checker again!?

It's still saying it's connected to my HUB and nothing is wrong with the connection! 

😂

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This message was authored by: Johnboy8722

Re: Internet is down with no light on HuB

It's back on

This message was authored by: Daniel0210 Answer

Re: Internet is down with no light on HuB

Posted by a Superuser, not a Sky employee. Find out more

@Johnboy8722 
Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...


▪️ I AM NOT A SKY EMPLOYEE ▪️

NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)

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