Internet is down again

[Rearden2018]

I have green lights for power and WiFi on my hub, but the actual internet light is orange. I've ran the checker multiple times and apparently there's no issue. Clearly there is as it's not working. All was fine 45 mins ago 🙄

[Daniel0210]

@Rearden2018 
If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.