Internet going off multiple times

[Kayl74]

Internet is going off every 20/30 mins. Streaming in unwatchable and I’m blowing through my phone data because it’s going off that much and I didn’t notice. This week I can count 40 times that we know of that the internet has gone.

the box lights either go red or go from 3 to 1. Sky service checker says no issues but we constantly have no internet.

good job I don't work from home but I have 3 very annoyed kids who can't watch Netflix or play online.  I'm paying £35 a month for this and every night in the last week then internet has gone down for between 30 seconds and 10 mins!! Not acceptable.

[Kayl74]

These are my stats 

 

[Kayl74]

It's literally gone off 3 times just writing this post

[jamesn123]

@Kayl74 

Your stats are not really that useful as the router was only rebooted 12mins before you took the screenshot. Did you reboot the hub yourself? If so can you post your stats again after the next time you notice a drop but before you reboot the hub

[Kayl74]

I haven't rebooted since Saturday night 

[jamesn123]

@Kayl74 

In which case your hub is rebooting itself so its likely faulty. Best option would be to call Sky and report this, they should send you a new one