Discussion topic: Internet goes off at least 4-5 times a day!

This message was authored by: Helen+Mary · ‎07 May 2022

Is anyone having trouble with their Internet Connection with Sky, it seems that since we dropped the TV package and now only have SKY for internet we lose connection several times a day! Its so annoying, and feel they are breaking their contract by not supplying a continuous service. To be honest we are sick of it, how do I go about contacting SKY, heard phone calls are the only way and be prepared to hang on for a while? If it doesnt get sorted looking to cancel our contract, but this runs till July this year. Any help gratefully received, thanks.

This message was authored by: cookiemonsteruk · ‎07 May 2022

@Helen+Mary

Can you post your hub stats

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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This message was authored by: JPR007 · ‎08 May 2022

@Helen+Mary What devices are the dropouts on, and how are they connected?

Sky (and any other ISP), never have, can, or will provide a guaranteed 100% uptime service, it is impossible to do so.

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Zen Superfast (FTTC), Fritzbox 7530, Sky Q 2TB UHD v3 (x1), Sky Q Mini (x2), Alienware Area 51-M, Panasonic TX-65HZ1000B, Denon AVR-X6300H, B&W CM8 S2, B&W CM1 S2 (x2), B&W CM Centre S2, REL S3 SHO (x2), Panasonic TX-P42G30B, Monitor Audio RS6, Marantz PM7001 KI, Denon HEOS 1 HS2 (x2), B&W P7, iPad Pro 12.9" (5th Gen), iPhone 14 Pro Max, iPad Mini 6 (work)

** No - I have nothing to do with Sky **

This message was authored by: jamesn123 · ‎10 May 2022

@Helen+Mary

Is it possible that since you dropped the TV service you no longer have Sky Q boxes acting as mesh nodes to provide a better WiFi signal around your home?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

Discussion topic: Internet goes off at least 4-5 times a day!

Internet goes off at least 4-5 times a day!

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