0

Discussion topic: Internet getting disconnected frequently

Reply
This message was authored by: haridevmanu

Internet getting disconnected frequently

My internet is getting disconnected frequently and I can't find any connect issues.after some time it will automatically get connected
Reply

All Replies

This message was authored by: Chrisee

Re: Internet getting disconnected frequently

Posted by a Superuser, not a Sky employee. Find out more

@haridevmanu if your broadband is using a copper phone line this is likely to be down to the recent bad weather. You can try reporting the issue to Sky but unless the issue is severe Openreach are unlikely to do anything as the automatic systems should stabilise the line and hopefully the line will improve as long as we dont get too many more storms. 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Avatar for haridevmanu
Level 1 icon
Topic Author
This message was authored by: haridevmanu

Re: Internet getting disconnected frequently

@Chrisee - Thank you very much for your reply.

So for the time being Is there any other option than to face this issue multiple times a day ?

This message was authored by: Chrisee

Re: Internet getting disconnected frequently

Posted by a Superuser, not a Sky employee. Find out more

@haridevmanu you can call Sky to see if they can help but if they can't then realistically yes but it should get better as the DLM ststem stabilises the line. 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Reply