Discussion topic: Internet failure.
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Message posted on 12 Jun 2026 01:12 PM
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Internet failure.
At around midnight the wireless connection became unstable, and by 07:00 it failed to connect, wireless or wired. The box says the internet connection is just fine, as does the websites "tester" (I honestly don't know what it could be testing; it's proclamations that everything is working does nothing about the actual lack of connectivity). This has been ongoing for hours, with Sky acting like nothing is happening, what is the story here?
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All Replies
Message posted on 12 Jun 2026 01:20 PM
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Re: Internet failure.
Have you rebooted your broadband hub at the mains ?
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Message posted on 12 Jun 2026 01:24 PM
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Re: Internet failure.
Hello @caesarome
Yes, I've reset the routers power, the connection to the wall socket, reset it using the "reset" button, "long" reset it by holding the button until it flashes green, the works, and all to no avail.
I'm kinda out of ideas at this point.
Message posted on 12 Jun 2026 01:26 PM
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Re: Internet failure.
Are all the lights lit on it is usual so none are out or flashing ?
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Message posted on 12 Jun 2026 01:30 PM
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Re: Internet failure.
Hello,
All green. Beyond the internet not having a connection, everything looks just fine.
Message posted on 12 Jun 2026 01:47 PM
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Re: Internet failure.
Have you also tried rebooting your devices ?
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Message posted on 12 Jun 2026 02:13 PM
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Re: Internet failure.
Hello,
Yes, I have. I even reset the distribution board and did everything in the house.
Going to have to book an engineer methinks.
Message posted on 12 Jun 2026 02:20 PM
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Re: Internet failure.
@Ezzyazeze therecis a fault wherevthe hub is connected to Sky butvtge server managing the conection fails to pass data. The suggested fix is to power down the hub for at least an hour after which you should connect to a diferent server node which should work correctly.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 12 Jun 2026 02:24 PM
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Re: Internet failure.
Message posted on 12 Jun 2026 07:47 PM
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Re: Internet failure.
Hello @Chrisee,
Thanks for the suggestion, however it didn't work, with the box losing the phone line light altogether. Nevermind. 😑
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