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Discussion topic: Internet drops whenever we switch on the TV

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This message was authored by: StickmanMS

Internet drops whenever we switch on the TV

We've got a weird issue we have sky broadband and sky q mini boxs every time we turn on the living room TV where we have one wired to the hub the interent for every device just drops for a solid 30 minutes. Im not sure what to do any help would be appreciated. Thank you.

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This message was authored by: Chrisee

Re: Internet drops whenever we switch on the TV

Posted by a Superuser, not a Sky employee. Find out more

@StickmanMS not easy to guess what is going on so all in all if a Q box is misbehaving, as it sounds like it is, you need to talk to Sky and I suspect they will send an engineer out to see what they can do. If you have multiple Q boxes have you tried swapping the unit over with another to see if the fault stays or moves with the box?

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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