Internet drops out

[RathgarSeax86]

Hello, We are repeatedly having issues with our broadband where our devices lose connection and wr have to wait few minutes until connection reestablished. The smiling face on router flashes orange and disappears before returning.

[caesarome]

@RathgarSeax86 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.