Internet drops and reconnects when gaming online

[Claudiuc]

this is almost everytime I start playing multi-player gaming on console. randomly during session 5Ghz connection stops but router doesn't log anything on this. I tried pinging while gsming, but it seems that just keeps the connection on.

[jamesn123]

Hi @Claudiuc 

Please post your router stats after the next time you notice the issue happening.

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump...

[Claudiuc]

thanks. I actually got this router replaced by Sky support and the new (same model) doesn't seem to have any issues now. but thanks anyway