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Discussion topic: Internet dropping out, every day
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This message was authored by: ScillyBee13
Message posted on 10 Oct 2026 07:41 AM
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Internet dropping out, every day
Recently, our internet has stopped working for 10 minutes every morning. It's been happening for about two weeks now. It drops out at almost exactly 0720 and then picks back up at around 0730. Devices display the "sign in required" message, but can't be signed in, and the routers lights flash orange. Any suggestions/ideas as to why, and how we fix it?
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This message was authored by: Chrisee
Posted by a Superuser, not a Sky employee.
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Message posted on 10 Oct 2026 07:53 AM
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Re: Internet dropping out, every day
@ScillyBee13 if you have a partial fibre line the connection can drop if there is electrical interference. Check your own home for any device that turns on or off at that time in the past fluorescent lights, microwaves or heating controls can cause this. The source could be outside your home if so it is very likely to cause issues for your neighbours.
If you have full fibrecsorry no idea what could cause such an effect,
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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