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Discussion topic: Connection dropping

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Avatar for Cassie204
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This message was authored by: Cassie204

Message posted on ‎09 Oct 2026 09:28 PM

Connection dropping

Internet keeps going slow, dropping completely and not working 

constantly having to restart WiFi and electronics to get internet to work 

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎10 Oct 2026 07:48 AM

Re: Connection dropping

Posted by a Superuser, not a Sky employee. Find out more

@Cassie204 when the connection drops check the lights on the Sky hub and use this guide https://www.sky.com/help/articles/hub-lights-explained-start

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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