Internet dropping daily

[mcnabs]

Hello

I upgraded to Sky's " full fibre 150" package last year with a sky hub 4.2. Practiically on a daily basis my internet drops which means I have to restart my chromebook. This is really getting to be a pain to do.

Any ideas, help , suggestions, or should I get in touch with Sky ? Please bear in mind I'm not technically minded and would need step by step simple " instructions".

Many thanks

[Chrisee]

@mcnabs the lights on the Openreach ONT and the Sky hub whichtell you what is going on when you lose connection.

As a start a red light onnthe ONT is bad news it means there is nonsignal coming into the unit which means you need to tell Sky so they can get Openreach out to fix the line. Full,fibre is far more reliable than the older partial fibre but it can break.

If the ONT is showing green lights but there is no data use this trouble shooter https://www.sky.com/help/articles/hub-lights-explained-start